Guarantee & Care

Built to last, and looked after for years

Every Motion Bed comes with a fifteen year frame guarantee as standard, included at no extra cost. For longer cover and added service, our optional Motion Care plans go further.
See the care plans See our beds

Standard guarantee

What every customer gets

Included with every Motion Beds purchase. No paperwork, no upsell required. Cover begins the day your bed is delivered.

15 years

Adjustable frame, Motion range, against structural manufacturing failure

7 years

Frame, Profiling Care range, against structural manufacturing failure

5 years

Motors and actuators

5 years

Electronics and handsets

5 years

Upholstery

15 years

Guaranteed stock of replacement parts

24 months

Labour cover, with unlimited engineer callouts

30 nights

Comfort trial, no quibble

Cover begins on the date of delivery and applies to manufacturing failure only. It does not cover fair wear and tear, accidental damage, misuse or commercial use. Full terms are supplied at the point of sale.

Motion Care

Go further with a Motion Care plan

Every plan extends your standard cover and adds service on top. You can add a plan when you order, or any time within twelve months of delivery.

Motion Care

Longer cover and priority support.

£199 5 year plan, one-off

  • Labour cover extended to 5 years
  • Unlimited engineer callouts, included
  • Priority phone support
  • Annual phone check-in
Most popular

Motion Care Plus

More cover and a service visit.

£299 10 year plan, one-off

  • Everything in Motion Care, plus
  • Labour cover extended to 10 years
  • One in-home service visit, mid-term
  • Priority callout booking

Motion Care Total

Our fullest cover, matched to the frame.

£599 15 year plan, one-off

  • Everything in Motion Care Plus, plus
  • Labour cover for the full 15 years, matched to the frame
  • Two in-home service visits across the cover period
  • Top priority, fastest callout response
  • Replacement handset cover

Accidental Damage Cover

For the spills and mishaps a guarantee will not cover

Your guarantee covers manufacturing faults. It does not cover accidents. Accidental Damage Cover is a separate, optional product, underwritten by a specialist insurer, for the everyday things that can happen to any bed.

  • Accidental stains and spills
  • Rips, tears and burns
  • Pet damage
  • Cover for a set term from delivery

Add it to your order

Accidental Damage Cover can be added when you buy your bed. Ask us for the current term and price, and we will set it up for you.

Ask about cover

In plain terms

What is covered, and by what

Your guarantee, free

  • Frame structural failure
  • Motor and actuator failure
  • Electronics and handset faults
  • Upholstery manufacturing faults
  • Replacement parts

Accidental Damage Cover, optional

  • Stains and spills
  • Rips, tears and burns
  • Pet damage
  • Other accidental damage

Not covered by either

  • Fair wear and tear
  • Misuse or neglect
  • Commercial use

Common questions

Guarantee and care, answered

When does my cover start?

On the day your bed is delivered. Every guarantee period runs from that date.

Can I add a Motion Care plan after my bed arrives?

Yes. You can add a plan when you order, or any time within twelve months of delivery.

Does my guarantee cover accidental damage, like spills or pet damage?

No. The guarantee covers manufacturing faults. Accidental damage is covered by the separate, optional Accidental Damage Cover.

What exactly does the guarantee cover?

Manufacturing failure of the frame, motors, electronics and upholstery, plus guaranteed parts availability. It does not cover fair wear and tear, misuse or accidental damage.

How do I arrange a repair?

Call us and we will arrange an engineer. Your labour cover includes unlimited callouts for the first twenty four months as standard, and for longer with a Motion Care plan.

Motion Care plans and Accidental Damage Cover are optional and chargeable. Full terms, including what each plan covers and any limits, are provided before you buy. Accidental Damage Cover is provided by a third-party insurer and subject to that insurer's terms.

Buy with confidence

A bed built to last, and looked after for the long run

Mail us Speak to us on 0800 870 85 82