Delivery & Returns

Delivered, set up, and looked after

Your bed is delivered free across the UK by our own team, set up in the room of your choice, and backed by a 30 days comfort trial. Here is exactly what to expect.

Free UK delivery

on our own vans, not a courier

Set up for you

delivered and installed in your room

14 days trial

time to be sure it is right

Delivery

Free delivery, across the UK, by our own team

We deliver across the UK free of charge, on our own vans, with our own two-person team rather than a parcel courier. They bring your bed into the room of your choice, set it up, take the packaging away, and show you how everything works before they leave.

Free delivery covers the areas covered by our standard UK delivery service. For
remote or offshore locations, please contact us for a quote before you order.

Lead times

When your bed will arrive

Because each bed is made to order in our own factory, your bed is built for you rather than picked off a shelf. Typical lead time is 3-4 weeks from order.

When your bed is ready, we will call to arrange a delivery day that suits you, and we will keep you informed in the meantime. If you need your bed sooner, speak to us and we will tell you what is possible.

On the day

What happens when we deliver

We call ahead

You will know roughly when to expect us, so you are not waiting in all day.

Into your room

Our two-person team carries the bed to the room of your choice, upstairs if needed.

Set up and checked

We assemble and set up the bed, test the movement, and make sure everything works.

Shown how it works

We show you how to use the handset and the bed before we leave, and answer any questions.

Packaging taken away

We take all the packaging with us, so there is nothing for you to deal with.

Old bed removal

We can take your old bed away

If you would like us to, we can remove and dispose of your old bed on the day, so your room is ready the moment we leave. This is an optional paid service,
please contact us for current pricing.

To add old bed removal, choose it when you order, or let us know when we call to arrange your delivery. Please make sure the old bed is stripped and clear before we arrive.

Returns and your trial

If your bed is not right for you

Our 14 days comfort trial

We want you to be sure. If your bed is not right for you, you can let us know within 14 days of delivery and we will arrange to put it right. We will arrange collection. A collection charge applies and is deducted from your refund: £185 per bed, £120 per riser recliner chair and £55 per mattress. The product should be kept clean and free from stains, tears, burns and pet damage, with all handsets, fittings and accessories returned with it. Once the product is back with us, your refund will be returned to the card you paid with within 14 days

Your legal right to cancel

For most online orders you also have a legal right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013. This right does not apply to goods that are made to your specification or clearly personalised, such as a bespoke size, which is why we offer the comfort trial instead.

If something is wrong with your bed

If your bed arrives damaged or develops a fault, please tell us as soon as you can, and within 14 days of delivery for damage on arrival. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund for faulty goods. Faults after that point are covered by your guarantee, which you can read on our guarantee page.

None of the above affects your statutory rights as a consumer.

Common questions

Delivery and returns, answered

Is delivery really free?

Yes, delivery is free across the area we cover. It is carried out by our own team, who bring the bed into your room and set it up. For some remote areas we may need to quote separately, so please contact us if you are unsure.

How long will my bed take to arrive?

Each bed is made to order, so there is a short lead time from order to delivery. We call to arrange a delivery day once your bed is ready.

Will you take my old bed away?

Yes, old bed removal is available as an optional paid service. Add it when you order, or tell us when we arrange your delivery.

What if I change my mind?

We offer a 30 days comfort trial, and for non-bespoke online orders you also have a 14 day legal right to cancel. Bespoke and made-to-measure beds are made specifically for you, so the legal cancellation right does not apply to those, which is why the comfort trial is there.

What if my bed is faulty or arrives damaged?

Tell us as soon as you can and we will put it right. You are covered by the Consumer Rights Act 2015 for faulty goods, and by your Motion Beds guarantee for the years that follow.

Here to help

Any questions about your delivery or return?

REVIEWS

What our customers say