We call ahead
You will know roughly when to expect us, so you are not waiting in all day.
You will know roughly when to expect us, so you are not waiting in all day.
Our two-person team carries the bed to the room of your choice, upstairs if needed.
We assemble and set up the bed, test the movement, and make sure everything works.
We show you how to use the handset and the bed before we leave, and answer any questions.
We take all the packaging with us, so there is nothing for you to deal with.
We want you to be sure. If your bed is not right for you, you can let us know within 14 days of delivery and we will collect it and refund you. A collection charge applies and is deducted from your refund: £185 per bed, £120 per riser recliner chair and £55 per mattress. The product should be kept clean and free from stains, tears, burns and pet damage, with all handsets, fittings and accessories returned with it. Once the product is back with us, your refund will be returned to the card you paid with within 14 days. After the first 14 days, you have up to 30 days from delivery to exchange it for a different comfort, with a £180 exchange fee
For most online orders you also have a legal right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013. This right does not apply to goods that are made to your specification or clearly personalised, such as a bespoke size, which is why we offer our 14 day money back guarantee instead.